FAQs
Welcome to the MYM Apparel FAQs page! Below, you'll find answers to common questions about our products, ordering process, and more. If you have additional questions, feel free to contact us at contact@mymoodapparel.com.
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1. Products
Q: What does MYM stand for?
A: MYM stands for "Match Your Mood," reflecting our focus on versatile, minimalist clothing designed for comfort and style.
Q: Are your products unisex?
A: Yes, our products are designed to be versatile and suitable for everyone. Please refer to our sizing guide for the best fit.
Q: What materials are used in your clothing?
A: We prioritize high-quality, comfortable fabrics like cotton, fleece, and blends that are soft, durable, and easy to care for. Specific material details can be found on each product page.
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2. Ordering
Q: Are your items pre-made or made-to-order?
A: All our items are Print-On-Demand (POD), meaning they’re custom-made after you place an order. This helps reduce waste and supports sustainability.
Q: How do I place an order?
A: Simply browse our shop, add items to your cart, and proceed to checkout. We accept major credit cards and other secure payment methods.
Q: Can I cancel or modify my order?
A: Orders can only be canceled or modified within 24 hours of placement. Contact us at contact@mymoodapparel.com immediately if you need assistance.
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3. Shipping
Q: How long does it take to receive my order?
A: Since our items are made-to-order, production takes 3-7 business days, followed by shipping:
- Domestic: 5-10 business days
- International: 10-20 business days
Q: Do you ship internationally?
A: Yes! We ship to many countries worldwide. Shipping costs and delivery times will vary by destination.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number.
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4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns for unworn, unwashed items in their original condition within 30 days of receiving your order. Sale items are final sale. Refer to our Return and Refund Policy for full details.
Q: Can I exchange an item?
A: We do not currently offer direct exchanges. You can return the item for a refund and place a new order for your desired size or color.
Q: What if my item is defective or damaged?
A: If you receive a damaged or defective item, please contact us at contact@mymoodapparel.com with photos, and we’ll replace it at no cost to you.
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5. Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. Specific payment options will be displayed at checkout.
Q: Is my payment information secure?
A: Yes, we use secure third-party payment processors to ensure your payment information is protected.
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6. Sizing and Care
Q: How do I choose the right size?
A: Refer to our sizing chart on each product page. If you're between sizes, we recommend sizing up for a relaxed fit.
Q: How do I care for my MYM Apparel items?
A: Wash items in cold water and tumble dry on low. Avoid bleach and high heat to preserve the fabric's quality.
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7. Other Questions
Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase on our website.
Q: How can I contact customer service?
A: You can reach us at contact@mymoodapparel.com or through the contact form on our website. We aim to respond within 24-48 hours.
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We’re here to help! If you didn’t find the answer you were looking for, feel free to get in touch. Thank you for choosing MYM Apparel!